We’ll cover your
business with our
Healthcare Solution
business with our
Healthcare Solution
Why Choose 263Hub for Healthcare BPO?
As a HIPAA-certified BPO provider, 263Hub is committed to delivering secure, compliant, and efficient healthcare solutions. Our in-depth expertise across multiple healthcare BPO verticals makes us an ideal partner for medical practices, insurance companies, and healthcare organizations looking to optimize their operations and focus on patient care. With scalable solutions, specialized knowledge, and multilingual capabilities, 263Hub stands ready to elevate healthcare practices through seamless, high-quality support.
Services Offered
Remote Patient Management (RPM) Support: 263Hub’s Remote Patient Management (RPM) services enable providers to monitor patient health remotely, tracking vital signs and offering timely intervention. Our team supports device setup, onboarding, and real-time data monitoring, ensuring patients adhere to RPM protocols. By enabling early detection and reducing in-office visits, RPM improves patient outcomes while lowering costs. As a HIPAA-certified partner, 263Hub guarantees secure management of all patient data, allowing providers to expand their care reach efficiently and compliantly.
Preventative Care Services: 263Hub’s preventative care services assist healthcare providers in proactive patient outreach for screenings, vaccinations, and wellness checkups. We handle patient reminders and engagement, helping prevent health issues before they arise. Our HIPAA-compliant approach ensures sensitive data remains secure, supporting healthier patient populations and reducing long-term care costs. Through proactive care, 263Hub empowers providers to enhance patient outcomes and promote sustainable health management.
Patient Communication and Engagement: 263Hub understands the importance of patient engagement in modern healthcare. Our multilingual customer service representatives (CSRs) are trained to provide compassionate, professional communication across various languages, ensuring all patients feel supported. From appointment scheduling to follow-ups and general inquiries, our team manages patient interactions with empathy and efficiency, fostering loyalty and enhancing the patient experience.
Surge Support for Healthcare Needs: In times of heightened demand, such as during natural disasters or public health crises, healthcare providers often find themselves understaffed. 263Hub’s surge support is designed to provide rapid, scalable solutions, enabling our clients to manage spikes in demand without sacrificing quality. Recently, our team successfully deployed agents for support during hurricane season, maintaining essential patient services and ensuring continuity of care.
Comprehensive Medical Billing and Revenue Cycle Management (RCM): Our healthcare services include comprehensive RCM processes, expertly managing tasks from patient registration and insurance verification to claims submission and payment posting. By partnering with 263Hub, healthcare providers can reduce revenue leakage, accelerate reimbursement cycles, and improve cash flow without overburdening internal staff. Our billing experts work closely with our clients to ensure error-free claims submissions, reducing costly denials and rejections, ultimately supporting financial stability.
Chronic Care Management (CCM) Support: For patients with chronic conditions, consistent management and follow-up are essential. 263Hub provides Chronic Care Management support, which includes patient outreach, follow-ups, medication reminders, and coordination with primary care providers. Our team helps healthcare practices enhance patient adherence, reduce readmission rates, and improve the overall quality of life for chronic care patients. CCM services allow providers to offer continuous support while freeing up internal resources for critical tasks.
Administrative Support: Pre-Authorizations and Pre-Certifications: Handling prior authorizations and pre-certifications can be an administrative burden that diverts focus from patient care. 263Hub’s team handles these tasks efficiently, ensuring each case is accurately documented and meets the standards required by insurers. By partnering with us, healthcare providers streamline administrative workflows and accelerate patient access to necessary treatments, fostering positive health outcomes.
Medical Coding and Compliance Expertise: Our certified medical coders are skilled in ICD-10, CPT, and HCPCS coding, ensuring that all documentation meets regulatory standards crucial for accurate billing and reporting. 263Hub maintains up-to-date knowledge of changes in coding compliance and guidelines, so clients can focus on care delivery while we safeguard their regulatory compliance. This attention to detail minimizes audit risks and prevents costly penalties, saving valuable time and resources.
Telemedicine Support Services: With telemedicine rapidly becoming an essential mode of care, 263Hub provides comprehensive support for telemedicine services, including appointment scheduling, patient onboarding, and technical assistance for virtual consultations. Our team ensures smooth virtual interactions, troubleshooting technical issues, and guiding patients through the online care process. These services enable healthcare providers to expand telehealth capabilities and provide patients with seamless, high-quality remote care experiences.
Patient Intake and Registration: Streamlining patient intake and registration processes reduces wait times and improves the overall patient experience. 263Hub’s team handles all intake procedures, including collecting demographic information, insurance details, and medical history. By outsourcing patient intake, healthcare providers can optimize front-desk operations, ensure accurate data capture, and maintain a steady patient flow. Our staff is trained in HIPAA compliance, so all patient information is handled securely and confidentially.
Pharmacy and Prescription Management Support: Managing prescriptions is essential to patient care, yet it can be time-consuming. 263Hub offers pharmacy support services, including prescription refills, patient education, and liaison with pharmacies for medication verification. By managing these administrative tasks, we help healthcare providers ensure timely prescriptions and adherence to medication protocols, thus supporting better patient outcomes. Our HIPAA-compliant processes ensure that all prescription information is managed with the highest levels of data security.
Claims Denial and Appeals Management: Claims denials impact cash flow and can be a major source of revenue loss for healthcare providers. 263Hub’s dedicated team handles denied claims by investigating reasons for rejection, resubmitting claims with appropriate corrections, and managing appeals. By outsourcing denial management, healthcare practices can focus on patient care while we work to secure their deserved revenue. Our knowledgeable team reduces the burden on in-house staff, improves reimbursement rates, and helps healthcare clients recover lost revenue.
